Dear Rob, I received the saxophone. One word: thankyou. Thank you for the professionalism you have shown throughout this negotiation and thankyou for giving me the opportunity to buy such a perfect saxophone. I am very happy to have done business with you. Thanks thanks thanks. Paolo D – Italy.

Hi Rob, (reference MARK VI Alto) the sax is absolutely PERFECT, I honestly don’t think it’s ever felt and sounded so good! You’ve even sorted out that front C – it’s sounding so much stronger. You have one very very happy customer!! Would it be possible to book in my tenor for as soon as possible please? Thanks, Alex C

Hi Rob,  thank you so much for the advice and prompt delivery of the Yanagisawa Sopranino mouthpiece and Vandoren reeds. They arrived at lunch time today. I am delighted with the service and the quality of the mouthpiece too. The quality of sound from the Sopranino is amazing and I am glad that I upgraded the mouthpiece to the Yanagisawa 5. I have been practicing almost all day !  Regards and Best wishes, Linda

Rob, just to let you know I did a gig with the Dearman last night, and you have done a great job. It’s never played so well. It sings at the top and growls like hell at the bottom. I had very complimentary comments from the band. Thanks.

Thank you so much for my saxophone, it is absolutely brilliant, thank you for packaging it so well too. Regards

Hi Rob, in a business where there are so many hard nosed sharks it has been my good fortune to deal with a gentleman.

Thanks again Rob and if I do start gigging again I know where to come!

Hi Rob, I’ve had a little practice on the Tenor and it’s much better. I played a gig on my bari at the weekend and the difference was immense. It sounded fantastic and is much more responsive in the upper registers, not just where the original problem was. It was like playing a new instrument!  Also, thanks for the advice on new a new reed. I was very impressed with the Legere synthetic reed you recommended. It makes a great tone and your advice on making the switch was spot on.

Dear Rob, I just wanted to thank you for your help and advice in choosing a clarinet and reeds for my daughter, and for dispatching it so swiftly. It arrived in good time for our return to Bolivia and she started her lessons last week.  I’ve even had a go on it myself!

Best wishes,

Brilliant service, thanks Rob. 

Hi Rob, many thanks for all your work in sourcing the Horn. She sounds beautiful and even with our untrained ears can tell the difference! Awesome stuff. See you soon. Kind regards.

Hi Rob, Thanks for all your help! You made choosing a new sax mouthpiece (decided on a Theo Wanne “Gaia”) a real pleasure! I can thoroughly recommend Rob and The Sax Shack to all musicians! All the best.

Hi Rob, Rebekah loves the Tenor and although she is still playing her Alto, in regular local Jamming sessions, she is playing her Tenor in both the senior Jazz band at school, and the Warwickshire Jazz Orchestra, in both bands she plays Tenor 1 which she loves because she gets lots of solo opportunities. She is going to do a degree in Music after her A levels, so when the time comes she will be looking @ upgrading her Alto to a more Pro model. Thanks again.

Thanks again for the third sax I have purchased from you. On each occasion the service and attention have been exemplary. I am most grateful for your help and assistance.

Rob, Just to say thank you for your quick dispatch on the Theo Wanne mouthpiece. Received it today and it is fantastic.

Again many thanks and will definitely be purchasing more form you.
Kind regards, Tom.

Rob, just a quick ‘thank you’ to say I have received the mouthpiece and neck today. You have done a fantastic job in replacing the cork and the Gaia it fits perfectly!! It plays like a dream so thank you for the great work, excellent communication and exceptional customer service you have provided. I will certainly be a repeat customer and will ensure that Sax Shack is my first port of call for anything I need. Many thanks for all your hard work!! Regards, Tom.

I was looking for a new tenor saxophone. I found out about the Sax Shack on the internet. I had tried several other tenors previously. Rob was very helpful and gave me ample opportunity to try the instruments he had in stock. I was very satisfied with one of them and bought it. Indeed, I was so pleased with The Sax Shack and the service provided that I bought an alto from them having no intention to do so beforehand! Unfortunately I spotted a minor flaw with one of the instruments (in no way the fault of the Sax Shack). Rob immediately identified the problem and arranged for the sax to be replaced. Highly recommended.

Fantastic customer service, great saxophones for sale and an amazing selection of mouthpieces – well worth a visit, hope to come back next time we are in the area! Many thanks Rob! 🙂

Hi Rob! Just got back from your place with the Mantra and tried it on my 46 10M Tenor and Selmer Mk6. AMAZING!!! It’s a seriously major step in my quest to approach Sonny Rollins famous quote “We have to make ourselves as perfect as we can!” Very many thanks for your patience and time to let me try the full Theo Wanne range. I will be buying from you again!! My Regards Ted Parkin (Hopeman Jazz)

I have recently had a full flute service and my two wooden recorders sent off to a specialist (via The Sax Shack) for thumb reinforcements. I received excellent customer service and high quality work on all my instruments at an extremely competitive price. Many thanks, Emma.