I was looking for a new tenor saxophone. I found out about the Sax Shack on the internet. I had tried several other tenors previously. Rob was very helpful and gave me ample opportunity to try the instruments he had in stock. I was very satisfied with one of them and bought it. Indeed, I was so pleased with The Sax Shack and the service provided that I bought an alto from them having no intention to do so beforehand!?Unfortunately I spotted a minor flaw with one of the instruments (in no way the fault of the Sax Shack). Rob immediately identified the problem and arranged for the sax to be replaced. Highly recommended.